RETURN POLICY


RETURN AND EXCHANGE POLICY

INTERNATIONAL RETURNS

If for any reason you are not happy with your purchase, we will gladly accept returns on all international orders in their original condition. You have 7 days after receiving your item to request a return.

Items sent back to us without a prior return request will not be accepted and will be shipped back to you.

Sale Items with a discount code of 15% and above are final sale and non-refundable. 

HOW DO I RETURN?

To Initiate a return, please contact returns@leathelabel.com indicating your order number and we will provide you with the details and address to send your package.

Items sent back to us without a prior return request will not be accepted and will be shipped back to you.

Items must be unworn, unaltered, unwashed, and kept in their original packaging. All tags and hygienic seals must be attached as purchased to avail for the refund. Please note make up marks or any marks will be considered as worn items. We reserve the right to refuse returns on items that do not match our return conditions mentioned.

The return courier is your choice. We recommend you choose a courier with tracking services to stay updated with the shipment information back to our warehouses. We are not responsible for customer returns that are damaged or lost in transit.

Original Shipping costs are non-refundable.

Return shipping costs are the responsibility of the customer unless the item is faulty. 

Once we have received your returned items, and the return condition requirements are met, please allow 5-10 business days for the refunded amount to return to your card.

 

INTERNATIONAL EXCHANGES

We will gladly accept exchanges on all international orders in their original condition. You have 7 days after receiving your item to request an exchange.

Items sent back to us without a prior exchange request will not be accepted and will be shipped back to you.

Sale Items with a discount code of 15% and above are final sale and cannot be exchanged.

HOW DO I EXCHANGE?

To Initiate an exchange, please contact returns@leathelabel.com indicating your order number in order to provide you with the details required.

If you would like to exchange an item for a different size or style, we offer a complimentary free express return label once you have placed a new order for the desired size or style.

Once we receive your return, we will process a refund for the cost of the returned item excluding the original shipping costs. Original Shipping costs are non-refundable

Items must be unworn, unaltered, unwashed, and kept in their original packaging. All tags and hygienic seals must be attached as purchased to avail for the refund. Please note make up marks or any marks will be considered as worn items. We reserve the right to refuse returns on items that do not match our return conditions mentioned.

Sale Items with a discount code of 15% and above are final sale and non-refundable and cannot be exchanged.

 

UAE Returns and Exchange Policy

Shipping in the UAE is free and we do provide returns. You have 7 days after receiving your item to request an exchange or a return.

In case of a return, return shipping costs will be the responsibility of the customer and a nominal fee of 40 AED will be applied upon collecting the returned item.

In case of an exchange for a different size or style, we offer free pick up and return once you have placed a new order for the desired size or style. Please note this procedure is only applicable for a one time only exchange where we offer a free delivery and pick up fee. If you wish to process a second exchange, a nominal fee of 40 AED will be applied upon collecting the second returned item. 

Once we receive your return, we will process a refund for the cost of the returned item.

We reserve the right to refuse exchanges or returns on items that do not match our return conditions. Items must be unworn, unaltered, unwashed, and kept in their original packaging. All tags and hygienic seals must be attached as purchased to avail for the refund or exchange.